Privacy policy

Nora Gifts (“we”, “us”) operates noragifts.com, a print and craft studio based in India. We sell wall posters, framed prints, and handmade crochet.

This policy explains what information we collect when you shop with us, how we use it, and what we do not do with it.

When you buy from the shop or place any order, we collect:

• Name
• Phone number
• Delivery address (street, city, state, PIN code)
• Order contents (products, quantities, size and frame choices)

We use this to process payment, print and ship your order, send status updates, and respond to support requests. Order records are stored in our database (Firebase / Google Cloud, India region where applicable).

You can look up an order at /orders with your order ID. Guest checkout is supported; we do not require an account.

When you upload a photo for a custom poster, that image is stored in our secure cloud storage so our print team can access it. It is linked to your order and used only for printing and fulfilment, never for advertising or resale.

Orders are paid online through Razorpay, or by cash on delivery where that option is offered at checkout. For online payment, you complete it in Razorpay's checkout — we do not store card numbers, UPI PINs, or full payment credentials. Razorpay processes payment according to their own privacy policy.

We use Google Analytics to understand which products and pages are popular, and the Meta (Facebook/Instagram) Pixel together with Meta's Conversions API to measure whether our ads lead to purchases and to show our ads to people likely to be interested.

When you place an order, our server sends Meta a record of the purchase. Contact details in that record (email, phone, name, city, PIN code) are hashed — turned into an irreversible code — before they are sent, so Meta cannot read them; they are used only to match the purchase to an ad view. We do not sell visitor data, and these tools are disabled entirely on builds where they are not configured.

You can limit ad tracking through your browser settings, your device's ad-privacy controls, or your Meta ad preferences.

• Order records: kept as long as needed for accounting, tax, and customer support.
• Custom poster files: retained for fulfilment and reprints if you contact us about the same order.
• Analytics & ad measurement: handled by Google and Meta under their own retention policies (see “Analytics & advertising” above); we do not sell visitor data.

You may ask us what data we hold about your orders, request correction of delivery details, or ask us to delete support correspondence where legally permitted.

Questions about this policy or your data? Reach us through the contact details on your order confirmation or visit our FAQ.

Nora Gifts · India · noragifts.com